Sri Durga Tipsy Topsy

    Return & Refund Policy

    Last Updated: June 2026

    At Sri Durga Tipsy Topsy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

    1. Return Eligibility

    Products are eligible for return if:

    • The item received is damaged or defective.
    • The wrong product or incorrect size was delivered.
    • The product is unused, unwashed, and in its original condition.
    • Original tags, labels, and packaging are intact.

    Returns must be requested within 7 days of delivery.

    2. Non-Returnable Items

    The following items are not eligible for return or exchange:

    • Products showing signs of use, washing, or alteration.
    • Items without original tags or packaging.
    • Customized or specially ordered products.
    • Products purchased during clearance or special sale events (unless damaged or defective).

    3. Return Process

    To initiate a return:

    1. Contact our customer support team within 7 days of receiving your order.
    2. Provide your Order ID and clear images of the product (if applicable).
    3. Once approved, return instructions will be shared.
    4. After the returned product passes quality inspection, the refund or exchange process will begin.

    4. Exchange Policy

    We offer exchanges for:

    • Size-related issues (subject to stock availability).
    • Damaged or defective products.
    • Incorrect products received.

    If the requested replacement item is unavailable, a refund may be issued instead.

    5. Refund Process

    Once the returned item is received and inspected:

    • Approved refunds will be processed within 5–7 business days.
    • Refunds will be credited to the original payment method used during purchase.
    • Processing time may vary depending on your bank or payment provider.

    6. Damaged or Incorrect Products

    If you receive:

    • A damaged product
    • A defective item
    • An incorrect product

    Please contact us within 48 hours of delivery with supporting photographs for quick resolution.

    7. Cancellation Policy

    Orders can be cancelled before they are shipped.

    Once an order has been dispatched, cancellation requests cannot be accepted. In such cases, customers may request a return after delivery, subject to eligibility.

    8. Shipping Charges

    • Original shipping charges are non-refundable.
    • Return shipping charges may apply unless the return is due to a damaged, defective, or incorrect item delivered by us.

    9. Refund Exceptions

    Refunds may be declined if:

    • Returned products fail quality inspection.
    • Products are returned in used, damaged, or altered condition.
    • Return requests are made beyond the eligible return period.

    10. Contact Us

    For returns, exchanges, or refund-related queries, please contact:

    Sri Durga Tipsy Topsy

    Email: support@gmail.com
    Phone: +91 XXXXXXXXXX

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